We do Learning & Development. Differently.
Enlites is a learning and development company that takes an empirical, measurable approach to training and education. While we focus primarily on luxury hotels, restaurants and spas, we can help any business that wishes to get the best out of their teams and provide excellence in service. We use an approach grounded in behavioural science, organisational psychology and evolutionary psychology.
When it comes to communicating ideas in the workplace, initiatives are often led by passionate, and competent communicators; however, the concepts they promote and the methods they employ do not always stand up to scientific scrutiny. Conversely, not all experts in their respective fields of research are able to communicate in ways that are accessible and relevant to non-academics. Enlites solves this problem.
Enlites combines illuminating ideas with expert communicators, and conducts training using the most effective learning methods. We believe in science, reason, and progress and we incorporate them into everything we do.
About Our Founder
London-born Matthew Lavender has been communicating ideas in the workplace, education and the media for more than two decades. After a stint working in The City, he set out along with three friends to travel to Australia without flying. He then settled in Thailand where he held positions ranging from lecturing in hospitality management at Suan Dusit Rajabhat University, to running Surf F.M. radio station.
In his most recent roles as Director, Field Evaluations for Forbes Travel Guide and Operations Director for Hotel IQ, Matthew has trained over 80 hotel inspectors and 20 Executive Trainers. He’s led numerous consulting projects, such as the creation of service standards for Corinthia Hotels and Resorts, the design and implementation of Iniala Beach House’s SOPs and service culture, and the evaluation of Mövenpick Hotels and Resorts’ Natural Enjoyment emotional engagement program. He’s also travelled to over 100 countries and conducted more than 700 inspections at luxury hotels, resorts, restaurants, spas.
As a manager of people, Matthew favours an employee-focussed approach, creating efficiencies and initiatives that increase motivation and result in greater productivity and profitability. He strongly believes that before an organisation can truly serve their guests, clients or customers, they must first ensure their employees are happy, motivated, respected and invested.
In recent years, Matthew has increasingly been able to combine his academic and professional interests. He is currently conducting research in the field of biases and heuristics in decision-making from an evolutionary psychology perspective as part of his MSc at Birkbeck, University of London, and aims to continue his studies with a PhD. He is also an Executive Producer and sponsor of 'The Dissenter', a YouTube channel in which the host, Ricardo Lopes, interviews the greatest minds in Psychology and related fields.
The Enlites project had existed as a concept for several years when the events of 2020 presented an opportunity to get it launched.
When he’s not training or studying, Matthew enjoys producing music, long-distance walking and running, and collecting vintage technology.