We do Learning & Development. Differently.
Enlites was founded in 2020 by Matthew Lavender, a hospitality professional with more than two decades of international experience across hotel operations, inspections, training, and quality assurance.
Enlites supports hotels, restaurants, and spas in strengthening service culture, operational consistency, and guest experience through independent learning and development programmes.
We primarily provide quality assurance and learning & development to the hospitality industry, offering services such as custom standards creation, full property quality audits/assessments, and bespoke training programs.
What makes us different is that we use an approach grounded in organizational psychology, using proven training techniques and a balance of facilitation and directive learning. We focus on practical learning methods, such as role-playing, keeping classroom-style presentations to a minimum.
Enlites is the official luxury training partner of Independently Yours, part of Small Luxury Hotels of the World (SLH).
About Our Founder
Matthew Lavender
Matthew Lavender was born and raised in the UK. He found his passion for hospitality early on, working in hotels and restaurants through high school and university.
After stints working in London and Sydney, he spent 10 years in Asia where he lectured in hospitality management before landing a job as a hotel inspector. He has since audited over 700 luxury hotels, resorts, restaurants, and spas in more than 100 countries.
Moving into management roles, first as Operations Director for Hotel IQ International and then as Director, Field Evaluations for Forbes Travel Guide, Matthew trained more than 80 hotel inspectors and provided consulting services to many of the industry's most notable brands, including Four Seasons, Mandarin Oriental, Ritz-Carlton, Six Senses, St. Regis, and Rosewood.
In 2020 Matthew set-up Enlites. Early client engagements included supporting service development initiatives at Iniala Harbour House during a period of significant operational growth, as well as work with Adare Manor in Ireland.
Passionate about psychology and its applications in the workplace, Matthew was recently awarded an MSc (distinction) in Psychology from Birkbeck, University of London.
Matthew strongly believes that before organizations can truly serve their guests, clients or customers, staff must feel respected and invested.
Matthew is also co-founder of The Fit Guide, the only global, independent rating system for premium fitness clubs and studios.
Enlites Consulting Limited is an independent hospitality consultancy and is not affiliated with, endorsed by, or authorized by Forbes Travel Guide or The Five Star Travel Corporation.
All ratings and awards referenced are determined independently by the respective organizations.
