We do Learning & Development. Differently.
Enlites was founded in 2020 by Matthew Lavender, former Director of Evaluations for Forbes Travel Guide, with the aim of helping hotels, restaurants, and spas achieve and maintain excellence.
We primarily provide quality assurance and learning & development to the hospitality industry, offering services such as custom standards creation, full property quality audits/assessments, and bespoke training programs.
What makes us different is that we use an approach grounded in organizational psychology, using proven training techniques and a balance of facilitation and directive learning. We focus on practical learning methods, such as role-playing, keeping classroom-style presentations to a minimum.
About Our Founder
Matthew Lavender was born and raised in the UK. He found his passion for hospitality early on, working in hotels and restaurants through high school and university.
After stints working in London and Sydney, he spent 10 years in Asia where he lectured in hospitality management before landing a job as a hotel inspector. He has since audited over 700 luxury hotels, resorts, restaurants, and spas in more than 100 countries.
Moving into management roles, first as Operations Director for Hotel IQ International and then as Director, Field Evaluations for Forbes Travel Guide, Matthew trained more than 80 hotel inspectors and provided consulting services to many of the industry's most notable brands, including Four Seasons, Mandarin Oriental, Ritz-Carlton, Six Senses, St. Regis, and Rosewood.
In 2020, he left Forbes Travel Guide to set up Enlites. Early successes including helping Iniala Harbour House become the first and only property in Malta to be awarded 5 stars by Forbes Travel Guide and working with Adare Manor in Ireland, voted "World's Best Resort" by Condé Nast Traveler magazine.
Passionate about psychology and its applications in the workplace, Matthew was recently awarded an MSc (distinction) in Psychology from Birkbeck, University of London, and is the Executive Producer of 'The Dissenter' podcast, featuring interviews with some of the greatest minds in psychology and related fields.
Matthew strongly believes that before organizations can truly serve their guests, clients or customers, staff must feel respected and invested.
Matthew is also co-founder of The Fit Guide, the only global, independent rating system for premium fitness clubs and studios.